10. choose the correct answer from the words in italics. outsourcing is when a company uses / is used an external company to provide a service. the idea of outsourcing is not new; it first suggested / is first suggested by adam smith in his book ‘the wealth of nations'. one of the main advantages of outsourcing is that it saves / is saved a company money, resources, and energy however, direct communication between a company and its customers is often lost / often loses and customers can soon become dissatisfied.