3. think of possible questions, the replies are given. example: - can i speak to your manager? - i’m sorry, he is not here at the moment. 1) - … - i’m sorry, but i really don’t know. 2) - … - just one moment, i’ll ask the manager. 3) - … - i’m awfully sorry, there is no answer. 4) - … - i’m afraid, we are fully booked that weekend. 5) - … - excuse me, but we are not open on mondays. 6) - … - i’m afraid we don’t have any single rooms left for tonight. 7) - … - i’m really very sorry, but we have nothing left.