Work in threes. Role play a complaint to the Advertising Standards

Authority.

Pupil A - Mr Yarrulin. Read this page.

Pupil B - Mrs Nazarova is an

Advertising Standards Authority

employee. Read page 78.

Pupil C - The director of the firm

Navro‘z. Read page 76.

Pupil A - Mr Yarrulin, makes the first

phone call.

You saw an advert about a special offer

from the firm Navro‘z. They advertised

1000 high quality personal business cards

made for a cheap price. You ordered some

cards. You received your cards. You were

not satisfied because Navro‘z printed

your business cards on cheap paper. But

their advert said they would print them on

cardboard. You spoke to them yesterday

but they refused to change their work. You

phone the Advertising Standards Authority.

You complain that their advert is untrue.
Pupil B - Mrs Nazarova is an advertising Standards Authority employee. Copy and

complete the form in 2c on page 77.

You receive a phone call from Mr Yarrulin. He has a complaint about the firm ‘Navro‘z’.

There is a problem with their advert for business cards. Say you will look into the problem

and that you will call back. Then you telephone the company Navro‘z and ask to speak to

the director. Explain Mr Yarrulin’s complaint. Ask the director what he will do to solve the

problem.Pupil C - The director of the firm Navro‘z.

You receive a phone call from Mrs Nazarova of the Advertising Standards Authority. She

tells you about a complaint. Say sorry, there was a mistake and the wrong paper was used.

Offer to print new business cards for Mr Yarrulin today and say you will not make any more

mistakes