In the dialogue with the phrases: please accept my apologies, I'd like to make a complaint, l assure
you that, what we can do, / was rather hoping.
A: Hello Mr Abdulov, I've just inspected a sample of
the black cotton trousers and 1)
B: Ms Taylor, what seems to be the problem?
A: Well, it seems that there are some broken
stitches on the lining of a number of the units.
B: 2)
Some of my staff are
quite new and still learning. I will have them add
more stitches to each garment immediately.
A: 3)
… you could sew the trousers
from scratch. Each garment has to be perfect.
B: That would be very time consuming. 4)
is have the trousers restitched at no
the result will
extra cost, 5)
be excellent. Would that be okay?
A: That will be fine, thank you​