Текст простой, вникни. Все легко. Перевод внизу.
Millions of people around the world use Internet every day.
I have the internet at home and enjoy looking for useful information for me.
Internet is very useful, because it is a huge base of data and knowledge, where you can find any thing you want from movies and music of interest to the vast number of books, newspapers and magazines.
Internet helps to learn lots (или a lot). (можно по-другому: Internet helps studing.)
To find more information, download the required essay, watch video about some books which you have already read, everything can be done through the Internet.
Email is one of the advantages of the Internet.
This online service is cheaper than regular mail, and it works much faster.
You never lose touch with loved ones, wherever they are using such mean of communicatoin.
I have a personal e-mail and have an oppotunity to chat with my friends from other cities and countries.
Nowadays there are very different popular social networks where communication with your friends and relatives also is not difficult.
Today there are many different Internet - competitions for different subjects which give students the opportunity to participate even in international competitions.
On the other hand I think that the Internet becomes a way of a person life and it is very harmful for our health. Many teenagers spend a long of time sitting at the computers and spoiling theirselfves eyes. I don't mean that I am against the Internet, but it should have reasonable limits.
Миллионы людей по всему миру используют интернет каждый день.
У меня есть интернет дома и я с удовольствием ищу полезную информацию для меня.
Интернет очень полезен, потому что это огромная база данных и знаний, где вы можете найти любую вещь, которую вы хотите - от фильмов и музыки, которая вам интересна, огромное количество книг, газет и журналов.
Интернет узнать много. (можно по-другому: интернет учиться)
Чтобы получить дополнительную информацию, скачать необходимые эссе, посмотреть видео о некоторых книгах, которые вы уже прочитали, все это можно сделать через интернет.
Электронная почта является одним из преимуществ интернета.
Этот сервис онлайн дешевле, чем обычная почта, и она работает намного быстрее.
У меня есть личный адрес электронной почты, так что я имею возможность общаться со своими друзьями из других городов и стран.
В настоящее время существует очень разных популярных социальных сетей, где связаться с друзьями и родственниками также не сложно. Сегодня существует много различных соревнований и конкурсов в интернете по различным предметам, которые дают студентам возможность принять участие даже в международных конкурсах.
С другой стороны, я думаю, что интернет становится образом жизни человека, и это очень вредно для нашего здоровья. Многие подростки проводят много времени, сидя за компьютерами и портят зрение. Я не хочу сказать, что я против интернета, но его использование должно иметь разумные пределы.
ответ: Написал
Объяснение:
Excellence in customer service is the objective of all organisations wishing to be successful. However, there is often a gap between customer expectations and management perceptions of customer expectations. Organisations often fail to get close to their customers and correctly read their expectations. Customers expect certain things when they walk into a business, and those with the highest level of service will know how to identify those expectations and meet them to the customer’s satisfaction.
However, this process is not as easy as it sounds – customer expectations are a dynamic feature that ebbs and flows regularly in accordance with a wide range of factors. However, when expectations are not met by the performance of your customer service representatives, customer dissatisfaction is the result. Customer Expectations + Service Performance = Customer Satisfaction The quality of your customer service is almost wholly determined by your ability to meet your customer expectations. You can have the greatest service team, but if your customers perceive their needs are not being met, your service reputation suffers.
By the same token, companies that don’t spend much time worrying about customer service – but manage to meet customer expectations consistently – are perceived as offering good customer service. Service quality is largely determined by customer’s perception, which is why meeting customer expectations is an essential part of the process. Identifying Customer Expectations Because customer expectations are an ever-evolving process, it can be very challenging to know precisely what those expectations might be.
The best course of action is to take the question directly to your customer base through a variety of customer service research techniques. Have customer’s complete surveys about your products and service. Provide incentive for them to complete that survey, such as entry into a drawing for an enticing prize. Next time you see a customer, ask if his expectations of your business are being met. If not, find out why and what you can do to make your service better. Common Expectations to Consider Some of the most common and basic expectations customers have for most businesses included: • Fast, efficient and accurate service
High quality products at a competitive price • Friendly, helpful service staff to provide information and answer questions • Prompt responses to their inquiries, whether online, by phone or in person • Sufficient stock to meet their needs without long waits • A trained staff that can handle their questions without referring them on • A clean facility or easy to navigate website All of these expectations comprise the minimum of what your top-notch service should look like. Additional expectations may arise from your customer research, which you can address on an individual basis. Benefits of Meeting Expectations
When you are able to accurately identify and adequately meet your customers’ expectations, your customer service reputation will automatically be enhanced. Some of the benefits of meeting your customers’ expectations include: • Customers that transform from first-time visitors to loyal clients • Increased sales as customers feel more comfortable doing business with you • More referrals from satisfied customers who bring in additional business by word of mouth There is no doubt that adequately meeting customer expectations is an essential part of a robust customer service department.
By accurately identifying those expectations, and meeting or exceeding them consistently, your company is likely to enjoy happier customers and a healthier bottom line. Other reasons for customer service problems include:not listening to or collecting information from customers * poor, or no, focus on the actual design of processes to turn identified customer needs into products and services * gaps between what the organisation intends to produce for its customers and what its systems do actually produce * gaps between what the system is intended to deliver for customers and what it actually does deliver * cost constraints, or failure to set and meet realistic performance standards, which affect what the organisation can actually deliver * poor staff attitudes, training levels and working materials * gaps between what salespeople promise and the actual service or product quality The Voice of the Customer (VOC) is a process that ensures the customer’s voice is deployed throughout a product’s or service’s design, production, marketing, delivery, and after-sales service.
