4 ACTIVATE Follow the steps in the writing guide.
O WRITING GUIDE
A TASK
Give feedback about something you
have bought
B THINK AND PLAN
1 What is the product?
2 Where and when did you buy it?
3 How much did it cost?
4 What is the problem?
5 What action are you requesting?
C WRITE
1 What is the product?
2 Where and when did you buy it?
3 How much did it cost?
D CHECK
. adverbs of degree
the passive
• polite language
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