3.07 5
Look again at the key phrases
and complete the mini-dialogues. Then
listen and check. Practise the mini-
dialogues for situations 1-4 with a partner,
1 Customer This book was a birthday present. Is
it OK ifl!__ it for something else?
Assistant That should be OK. Have you got
the 2 ?
Customer Yes, here you are.
2 Customer This DVD is 3
Assistant I'm sorry about that. What's 4
with it?
Customer The disc has a scratch.
Assistant I see.
Customer Can I get a 5 _?
Assistant I'm afraid we can't 6 _ refunds on
DVDs.
1 magazine / pages are torn
2 record / no sound
3 DVD / picture is fuzzy
4 CD / track missing
