PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS Complete - вопрос №15499875112 от kotnapnewme123p04tz4 03.05.2022 12:14

Question

Английский язык: PROFESSIONAL SKILLS: DEALING WITH COMPLAINTS Complete the gaps (1–12) in the advice below using the words in the box. Use each word once. admission alternatives apology calm empathize guest interrupt issues nods solution supervisor understand Useful advice to follow when dealing with complaints: • Listen actively. Remember to stay 1 and to listen. Do not 2 . Show you are listening by adding some ‘verbal 3 ’. • 4 . This shows that you 5 the situation and the speaker’s feelings. • Apologize. Remember

kotnapnewme123p04tz4 · Answer

Паст симпл- 1. I got up at 10 o,clock this morning, had a breakfast, did some exercises bеfore school. 2.I played golf yesterday.
паст прогресив -1. You were watching TV when the phone rang.2. She was listening to the radio at 10 p.m. yesterday.
паст пёрфект-1.The play had already finished when my parents arrived.2 She had finished writing letters by 10 o’clock .
презент симпл-1. I get up at 6 in the morning and drive to the office.2. She speaks Spanish and Italian.
презент прогресив - 1.I'm waiting for him now.2.She's still walking along the street.
Держи )