Concept-checking questions: –– trust (доверять)
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Which friend always helps you? – helpful friend
Which friend doesn’t lie? honest friend
Which friend has the kind heart? kindly friend
Which friend has a lot of friends? friendly friend
When you want to say your problem to your friend, what do you do?
When you have some secrets, and you say it to your friend

We do not think that this year we again find ourselves in astana - the young capital of kazakhstan. working visit to the capital coincided with the summer holidays children, so we decided to combine business and family vacation. especially next to astana (200 km) is a resort area burabay, which we decided to visit immediately after completion of the capital cases. in astana, we have for the third time, and it never ceases to amaze us. in a few years it has been transformed beyond recognition: grown and prettier. continuing to build new houses, complexes. on the first day, we visited the "duman" - one of the main entertainment centers of astana, which is famous all over kazakhstan - oceanarium. of course, the aquarium kazakhstan far from the american or korean, but go and look at the inhabitants of the deep sea is. in addition to the aquarium in the "thinking" there are many different attractions, cinemas.we went to the "jungle lost world" - a new attraction, which the children really enjoyed. tour of the artificial thickets and tunnels with the dinosaurs, pterodactyls, crocodiles, giant amphibians and king kong led the nice girl. the bad news is that because of the low light photos turned substandard premises. at the end of the tour we were invited to a puppet theater neon.the next day the children spent on the playground for children, equipped with exercise machines, houses, slides. entrance to the play area is free.then we walked around the city, went to visit friends. of course, there were also negative in addition to positive aspects.we still can not get used to the layout of the streets of the capital and their signs. pointers streets are so small and so rare, that in search of a street or a house had to do a few laps around the city. i ask the residents of the city (the bulk - it is the newcomers), they either shrug their shoulders or show entirely the wrong direction.after 10 pm, you can not change currency or buy anything. shops and supermarkets are closed at night, and some still-hour lunch breaks. they work all day or until the last customer is only the hotel, pool, cafe. so that astana to grow and grow. i think the disadvantages disappear with time, and the city is really worthy of the title of the capital

1. Have you ever been angry with a shop because they sold you a faulty product and refused to replace it? Maybe you feel you overchadged for a product or service but no one paid attention to your complaints?OVERCHARGE

2. Luckily, there are several consumer organisations that ensure your rights as a consumer are protected.

3. Some of these organisations help consumers by educating them about their rights.

4. Others, advise consumers on what they should do if they are not happy with a purchase they have made or the treatment they have received in a shop, a service and so on.

5. There are also organisations whose job is to make sure that consumer laws are enforced.

6. In the UK, there are several consumer organisations where dissatisfied customers can seek help. One of them is Citizens Advice, previously known as the Citizens Advice Bureau.

7. Citizens Advice is a large network of charities that offer free information and advice so as to help people who face not only consumer but also legal or money problems.

8. The service offers assistance to people since the 1930s and has become a major advice provider in the UK.

9. It is the largest charity in Northern Ireland and there alone it helps about 200,000 consumers a year.

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