Read the model text and choose the correct answers.
1 Why did the author write this email?
a To ask for an explanation. b To complain.
c To offer help.
2 Who did he write the email to?
a a friend b a local newspaper ca tourist
3 Which words in the text express certainty?
a perhaps b definitely c possibly
4 Which paragraph gives causes and solutions?
a 1 b 2 c3​