1 Why is Simon phoning? 2What has Simon already tried?
3 What was he doing when he lost the connection?
4 Write two activities that Simon uses the internet for.
5 What does Caroline think the problem is?
(HC = Help Centre, S = Simon)
HC Hello. Internet help centre. My name is Caroline. How can I help you today?
S Hi. I’m phoning because I’ve got a problem with my internet. I can’t connect at the moment.
HC Have you tried turning off your computer and turning it on again?
S Yes, I have, but it hasn’t worked.
HC OK. What were you doing when you lost the connection?
S I was chatting to friends in a chat room.
HC Is your email still working?
S Yes, I think so. I’ve sent five emails already this morning and they’ve all arrived.
HC Have you ever had this problem before?S No, I haven’t and I use the internet all the time. I play games with people online, I use social networking sites, I’ve got my own blog and I download lots of films. Yesterday I downloaded five new films.
HC Ah, that’s the answer. You’ve used the internet too much recently. It’s probably crashed.
S Oh!
Надо ответить на вопросы с этого диалога
