с тестами по английскому это итоговая

Потеря друзей почти так же просто, как и друзей, если вы не знаете, как бороться с гневом и конфликтом. Конфликт - это часть жизни каждого. Он появится в конфликте - это часть жизни каждого. школы, на работе и дома. Все в порядке, чтобы рассердиться, расстроено, раздражено, разочаровано или грустно. Эти чувства естественны, но именно так вы справляетесь с ними, что делает разницу. Разрешение конфликта - шаг за шагом. Тогда скажите, что вас действительно беспокоит. Выполняя это, смотрите, как вы выражаете себя. Не обвиняйте и не обвиняйте. Расскажите, как вы себя чувствуете, используя инструкции

Напишите вопрос
"Which words complete the sentences correctly?"
а затем продолжите следующим образом:

"Нам нужно прочитать текст и выбрать правильные слова для заполнения пропусков в предложениях. Посмотрим на каждое предложение по очереди.

1. Our company does everything to meet / keep the needs of our customers.
The correct answer is "meet" because it means to fulfill or satisfy the needs of our customers.

2. As the leading online electronics retailer, it is important we always agree / keep to our delivery dates, and get the goods to our customers on time / in time.
The correct answers are "keep to" and "on time". "Keep to" means to adhere to or follow, and "on time" means punctual or not late.

3. When we receive complaints about this, we make sure we provide / deal with them immediately.
The correct answer is "deal with" because it means to handle or address the complaints.

4. Sometimes we have to give customers their money away / back.
The correct answer is "back" because it means to return the money to the customers.

5. Of course, we try to design / encourage customer loyalty in various ways – for example, returning clients receive a 10% discount on the second order.
The correct answer is "encourage" because it means to promote or foster customer loyalty.

6. In a survey that we made / conducted last year, we found that 98% of our customers are satisfied / reliable.
The correct answers are "conducted" and "satisfied". "Conducted" means to carry out or perform, and "satisfied" means content or pleased.

7. But we want to do better, and we are now looking at ways of offering a personalized / loyal service to our long-term clients.
The correct answer is "personalized" because it means customized or tailored specifically for each individual.

8. Above all, it’s vital to provide / design the service that people want.
The correct answer is "provide" because it means to offer or supply the service.

Remember, it's important to carefully read the text and understand the meaning of the words in order to choose the correct answers. Good job on completing the exercise!"